Help

Email support@heyrunnur.com with any question, bug or idea. A person reads every message, usually within two working days.

Filming a run

Prop your phone at hip height behind your line, or have someone hold it steady, and run away from it and back. Keep both legs in view for a short, steady stretch. Good light helps. Upload from Capture; you can leave the app while it's analysed.

Recording with a waist belt

Put your phone upright in a snug running belt at the small of your back. Start a belt recording in Capture, pick a start delay, then lock the phone and run. The app keeps recording motion and pace with the screen off until you open it and tap Stop. Allow location "While Using the App" so pace can be measured; a blue pill in the status bar shows when recording is active.

Signing in

Use Sign in with Apple, or enter your email for a six-digit code. If a code doesn't arrive within a minute, check spam and tap "Send a new code".

Deleting your data

Delete a single run from its page, or your whole account from Profile → Account → Delete account. Deletion is immediate and permanent. See the Privacy Policy for details.

Pain and injuries

Runnur is not a medical device and doesn't give medical advice. If something hurts, see a doctor or physiotherapist. See the Terms of Use.